Archive for the ‘Uncategorized’ Category

Urban Waxx Team=Team YAY!

I spend a lot of time thinking about our guests, and how to make their experience the best ever. Is it the tiny details, like the pre-appointment wine or mimosa, or the handful of Jelly Bellies on the way out? Maybe. Is it the sweet smelling retail products that we have to peruse before your waxx? Possibly. Is it our team? Absolutely.

You know what was brought to my attention recently? We have a lot of employees at Urban Waxx that were once guests! I loved thinking about that! That means that someone came into Urban Waxx and loved the experience so much, that they decided they wanted to work here! Some of them are now GEMs, and some of them even decided to go to Esthetics School and become Waxxers. That really speaks volumes about the Urban Waxx experience.

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I LOVE CUSTOMER SERVICE. There. I said it. I love over the top customer service. I love walking into my local Starbucks and Patrick, my go-to barista says: “5 shot iced latte, Shannon?” I love being remembered. I mean, don’t we all? Doesn’t it feel good to be recognized when you go to the same store over and over? Doesn’t it make us feel like less of a number and more of a person?

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Great customer service is SO easy, and also, sadly, I fear is a dying art. When we hire, whether it be GEMs or Waxxers, we focus on their personality. Are they quick to smile, are they eager to please, are they just generally fun to be around? Are they someone that you would want to grab a drink with or have on your kickball team? Then we want them on our team.

Alix and Stephenie...totally zen.

Alix and Stephenie…totally zen.

People always say, when I tell them that I have about 80 employees, all female: “Wow! That must be a lot of drama.” And you know what? It isn’t. Our team is remarkably drama free. Our team is full of all different types, and ages, and backgrounds, and they all have a singular love in common: customer service. They love to please. They love to have fun. They love to laugh.


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After ten years of Urban Waxx, so many of our team members have become close friends, have watched each other get married, have babies, laugh, cry…you name it. Our Core Value #6 is “We Are Family,” and that is really true. Our team really loves each other.

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We have Megas at Urban Waxx. What is a Mega, you ask? It’s a team event! Some of our favorites are our yearly Halloween party (we REALLY get into costumes at UW), our movie nights (one of my favorites was when we rented out Living Room Theaters and watched Magic Mike XXL…that was a fun one).

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We have also done scavenger hunts, karaoke parties, Winter Formals, bowling parties, wreath making classes, craft classes…you name it. Also, we love team sweats, like yoga and MegaBurn. My personal favorite was the Warrior Dash last October. That was soooooo fun and so muddy and hard.

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We have grown from 5 people in 2007 (including me) to where we are now. So many people have come through our doors! So many different types of personalities! It is really fun to see people walk through the door on their first day and then see them a few months in, when they get comfortable, and they get to show a little of their real selves! These girls are just SO amazing and creative and dynamic!

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At Urban Waxx, we really strive to connect with our guests. That means from the moment you click on the website or call one of the locations, to the first few moments of your service, to your check out…you should feel taken care of. That will NEVER happen if the team isn’t happy! Have you ever walked into a store and you immediately feel…depressed? Like the energy is just down? I have. And I really never feel that when I walk into Urban Waxx. The vibe is always pretty fun, and like you are seeing friends!

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I have found that most of the team has a few things in common. Besides loving to give great customer service, these gals love to have a good time. They also love a photo booth and a chocolate fountain. And a dance party! They are FUN! And I think that you can feel that fun when you walk through the door.

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I just love them. And you will too. xo

Shannon

 

 

 

Oh hey, Vancouver!

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Vancouver! We opened our 6th location on Friday March 24 and we couldn’t be more excited to bring what we do best (dazzle you) to Washington.

I have to say, it was a looooong few weeks! That is the deal with construction: it’s a lot of waiting until the last few weeks, and then: BOOM! Everything has to fit together in just a few short days. We did it, but it was a close one!

I love opening new locations. It is the most exciting time, and also I get to be surrounded by my favorite people. There is a whirlwind of activity, and everyone comes together to just get it all done. It is really amazing to see how the space transforms in just a few days.

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Do Angie and I look like zombies in this picture? At one point I looked at her and she looked grey from lack of sleep! That woman is not only always on the go, she also has a one year old baby boy at home! I will tell you, when she is tired she thinks I am very funny…so that is a bonus!

The Vancouver Chamber of Commerce came on Friday and we did a ribbon cutting that was very fun. Big scissors? Yes, please!

It was a great day and we cannot wait to see you there! Now…onto our next Vancouver location! Hazel Dell will be opening in July!

xo,
Shannon

Urban Waxx
16415 SE 15th St
Vancouver WA

 

 

Sadie Update

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In September, one of our favorite Waxxers, Sadie, was diagnosed with Stage 3 breast cancer. We were stunned with the news, and we wanted to do everything that we could to help her. It was amazing to see the team and the guests rally around Sadie, who is beloved by so many.

Last week Sadie got some incredible news. After months of intensive chemotherapy and a radical mastectomy, Sadie’s tests came back clear! She is officially done with chemo! After she heals up from her surgery, she will start 4-6 weeks of radiation.

We are all SO happy to get this amazing news about Sadie. We are sending all of our love and prayers to Sadie and her family. We cannot wait to see her smiling face back at Urban Waxx!

If you would like to donate to Sadie’s Support Fund head over to her page. https://www.youcaring.com/sadie-o-neill-662642

5 Ways to get the best Waxx!

pexels-photo-261360Summer is right around the corner, and with it comes our busiest season at Urban Waxx! Suddenly, we all look down at our winter white skin and think…I am going to be in a bathing suit soon. I need a waxx and a spray tan, stat! We get a lot of new guests in the warmer months of the year, and for each guest, we like to let them know some insider information to really get the best Waxx they can. These tips are excellent to ensure your hair removal experience is the best it can possibly be.

1. EXFOLIATE! Yes, this is the most important step to remember. Exfoliation of your skin will slough off dead cells, and help ingrown hairs come to the surface. As we get older, our skin turns over slower, so it needs help to exfoliate! Our number one, absolute most FAVORITE exfoliation product is our very own Serious Serum. This serum is jam packed with soothing ingredients like Coconut, Aloe, and Green Tea so that it keeps redness and irritation on the down low. It is also has the unique combo of Glycolic, Lactic, and Salicylic Acid to slough off dead cells all over your body. It is a MUST use for any area that you are waxxing. It also helps with breakouts, fine lines and wrinkles…you name it. If you are waxxing, you need to have a bottle of this magic potion in your bathroom! Use it every day, and add a manual scrub down (like scrubby gloves, dry brushing, a salt scrub) every 3 or 4 days. If your skin is exfoliated, you will get a much better result during your waxx. And, your ingrown hairs will be a thing of the past!

2. Don’t DIY. Look, I have been waxxing guests for 20 years. And yes, I will occasionally be in a pinch and waxx myself. Can it be done? Yes. Do I recommend it? NO! Especially when it comes to bikini waxxing, the angle is just all wrong. It is almost impossible to get a good waxx when you are doing it yourself, and you will probably be left with stray hairs, bruising, and ingrowns. Not to mention, you could throw your back out from trying to get in all the more awkward areas. When it comes to waxxing, look for the best Waxxer you can find. Research. At Urban Waxx we do more than 35,000 Brazilian waxxes a year, so we really know what we are doing!

3. Prepare! Get ready for your service. Ok, so we all know there is a little pain involved with waxxing. We advise taking an over the counter pain reliever about 45 minutes before your waxx. The pain should be quick, like pulling off a band-aid. If the pain is lingering, tell your Waxxer!

4. COMMUNICATE! We want every guest to leave 100% happy after their appointment. It is so important that you are honest with your Waxxer. Are you taking any medication that could compromise your skin? Speak up! Is the waxx too hot? Do you see a hair left behind? Do you want your brows shaped a different way? Let us know! Our entire goal is giving you a service that you are completely thrilled about. If we don’t know something, we can’t help. So please, now is not the time to be shy! Tell your Waxxer everything! Don’t worry…we have heard it all before!

5. Rebook. Yes, this is really critical. Waxxing gets so much easier over time. If you commit to being on a schedule (usually 4-6 weeks) you will see a noticeable difference in your re-growth and your experience during the appointment. Over time, waxxing will thin out your hair, so it will appear that you have less coming back. Huzzah! Before you leave your appointment, have the next one on deck. One less thing to think about!

pexels-photo-242663Pretty simple, huh? Remember, we are here for you! We love talking about hair removal. If you have questions, we have outlined a bunch of FAQs here. And if you still have questions, give us a call!

Happy waxxing!
Shannon

 

We like to PARTY!

There is one thing at ALL the gals of Urban Waxx enjoy: a good party! We celebrated the new year in a super fun way, and there was a chocolate fountain. So, what more do you need?

This year we held our party at The Heritage Room, in The Bridgeport Brewery. The entire experience was fun and easy from start to finish! A big thank you to them for such a great experience. And…back to that chocolate fountain! If you are looking to add some sweet fun to your next party (or a regular old Tuesday night), then call the people over at Portland Chocolate Fountain. It was such a fun way to have dessert!

Because we have so many locations, and SO many members of the team, getting them all together in one location can be an infrequent occurrence. When it happens, it is pretty magical! These gals are SO much fun. Getting together with their plus ones was the perfect way to celebrate!

xo


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Vancouver here we come!

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We are SO excited to announce our first Urban Waxx locations outside of Oregon. After much searching, we have settled on not one, but two amazing locations to put your favorite waxxing salons!

Our first location will be opening in Mid-March in Fisher’s Landing in East Vancouver. Our neighbor is Barre 3 (super excited) and we are close to Big Al’s and Black Rock Coffee.

Our second location in Vancouver will  be opening late April in Hazel Dell.

This is so exciting for us. For years, our guests have been battling the traffic to come and get smooth in the Portland metro area, and now we are coming to them! No more traffic (or at least not to get to us).

We cannot wait to give you all of the details.

Thank you again for ALL of your amazing love, loyalty, and support!

xo

 

#SadieSupportSquad

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We received some devastating news about one of our beloved team members a few weeks ago. Sadie, one of our Waxxers, was diagnosed with Stage 3 breast cancer.

Who is Sadie, and why should you help her? Sadie is an unbelievable woman, a ball of energy and exuberance, a wonderful mother and wife, an amazing employee, a kind and loving Esthetician, a cherished friend, and the daughter of a breast cancer survivor. When Sadie told us that she had cancer, we were stunned and heartbroken. Sadie? It almost seems impossible that such a force to be reckoned with could fall victim to such an insidious disease. Sadie said when she found out: “Cancer is so prevalent in my family. I always knew I would get it. I just didn’t know it would be when I was 36.”

Sadie is wife to Mikey and the mother to 2 beautiful daughters, Irelynd, 12 and Sam, 10. Our wish is for Sadie to be able to spend the next 6 months focusing on getting healthy through the aggressive rounds of chemotherapy and radiation and her double mastectomy. All donations will go to covering her hefty medical expenses.

Thank you for your time and your generosity. To know Sadie is to love her. Her smile is quick and contagious. Her heart is huge and pure. Her energy is unmatched. If anyone can kick cancer’s butt, it’s Sadie.

So, how can you help to support Sadie?

  • Visit and share Sadie’s page on www.youcaring.com.  It is so easy to share this crowd funding page on your twitter or Facebook feeds!
  • Come visit Urban Waxx on October 11, 2016! It is Sadie Day, and all proceeds from all locations will go to Sadie and cancer research.
  • Visit your local Urban Waxx from now until October 31 to purchase a raffle ticket. There will be 2 winners announced. One will win $720 for a year of Brazilians (or anything else you would like to spend it on) and the other winner will win a year of brows! All proceeds will go directly to Sadie!

Thank you for your support. The Urban Waxx 6th Core Value is “We are Family” and this is a time when Sadie really needs her Urban Waxx family to rally around her!

 

 

 

Feel the MegaBurn!


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We have the most amazing women in our lives! And we have the most amazing neighbors! We would love to introduce one of our newest neighbors in Tanasbourne: MegaBurn Fitness!

We have been hardcore Megaformer devotees for several years now, so when we heard that we were getting a studio seconds away from the Urban Waxx Tanasbourne location, we were beyond thrilled!

MegaBurn Fitness is Oregon’s newest Megaformer studio, located in Tanasbourne. This is the workout that everyone is talking about! Celebrities like Sofia Vergara, Kim Kardashian, and Victoria’s Secret model, Alessandra Ambrosio are obsessed with the megaformer. Even the first lady, Michelle Obama (have you seen her arms?!) loves it!

MegaBurn is excited to bring you workouts that are intense, safe, and incredibly effective. Their classes are led by experienced and motivating instructors with lots of individual attention in a small group setting: 10 machines + 1 instructor. Each class is a 45-minute #MegaBurn session designed to lengthen, strengthen, + sculpt your body. Keep your eyes peeled for complimentary VIP Preview classes prior to opening! Get ready to #feeltheburn

The Details:

1874 NW 188th Ave, Beaverton, OR 97006

www.MegaBurnFitness.com

 

 

 

 

 
MegaBurnFitness@gmail.com

Obsessing over Beaute Nouveau!

I love products. Like, LOVE products. I am forever on the hunt for lines that not only do I believe in, but that actually deliver what they say they will do. Enter Lacey Haegen and her absolutely perfect line, Beaute Nouveau.

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I was introduced to Lacey by my dear friend and fellow Lady Boss, Meghan Hamilton. She owns the totally adorable Glam Beauty Bar in Vancouver, WA. If you are in the area, go there! Anyway, Meghan and Lacey go waaaay back, and one day Meghan gifted me with one of Lacey’s products. It was an orange cream rinse for the body. I was immediately taken with the smell of this gorgeous body balm. I literally ran home and got in the shower and tried it out. The product was AMAZING! Before you get out of the shower, you take a scoop of this creamy, gorgeous balm, spread it all over your body, rinse off a second, and then step out of the shower. The results: totally smooth, moisturized skin all day.

I was smitten! The next day I reached out to Meghan and she told me that Lacey was in town for a training! Ahh, I love when things work out like that. I met with Lacey that day, and I fell in love with her, too! She is delightful, and she has been in the beauty business forever. It took her 6 years to perfect her line, and I think it was completely worth the wait.

Since then, we have stocked all locations with the Beaute Nouveau line. Also, I went from using 25 different things on my face and body to JUST the Beaute Nouveau line. I wanted to see if I really loved and believed in the products and I can say without a shadow of a doubt: I DO! I love the smells, they leave my skin glowing, and they are completely natural, which I love.

You will die when you try them! Die of happiness in a sweet smelling cloud!
Shannon